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Users must log in to the system to access the Customer Portal. To login the system, each user should be use the credential sent by email after the user creation.
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If the user have forgotten his password, he can reset it by clicking on the Forgot Password link located on the Sign in page. This will take the user to a page where he will be prompted to enter the username associated with his account. Once the user have entered his username, he will receive an email with instructions on how to reset his password. If he does not receive an email, he should check his spam folder or contact our support team for assistance.
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If the multi-factor authentication (MFA) is enabled to the user, the following screen will be displayed requesting the MFA code that should be sent to the user. For more information about MFA, click here.
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