After the Customer Onboarding Process, the admin ePRINTit SaaS account is created and the link to the customer portal and credentials to access it is sent by email to the email address informed during the onboarding process. The instructions below share the information regarding the functionalities available in the Customer Portal. For more information about the admin user creation during the Customer Onboarding Process, click /wiki/spaces/ES/pages/438239412.
Getting Started:
Users must log in to the system to access the Customer Portal. To login to the system, each user should be use the credential sent by email after the user creation.
...
If the user have has forgotten his their password, he they can reset it by clicking on the Forgot Password link located on the Sign in page. This will take the user to a page where he they will be prompted to enter the username associated with his their account. Once the user have has entered his their username, he they will receive an email with instructions on how to reset his their password. If he does they do not receive an email, he they should check his their spam folder or contact our their support team for assistance.
...
If the multi-factor authentication (MFA) is enabled to for the user, the following screen will be displayed requesting the MFA code that should be sent to the user. For more information about MFA, click here.
...
Once logged in, users can navigate to the main navigation menu which is divided into several sections, each of which contains specific types of information about the customer. This These sections include:
\uD83D\uDCD8 Instructions
...