This feature allows system administrators to create new user accounts for customers, or other individuals who will be accessing the system. User management settings allow you to control access levels, permissions, and other aspects of the user's experience in the system.
Getting Started:
To access the Users screen, the user simply need to login the ePRINTit SaaS and on the menu bar navigate to the Management/Users area. This feature is managed by permissions and the user must be associated to a group that allows the user to access this option. To get more information about groups and how to associate it to a role type that has this permission, click here.
Adding a New User
Click on the Add button.
Enter the user’s required information.
Select the user's group and access level from the options provided.
Click on Add User button to create the new user account.
After user is added, an email will be sent to the Primary Email informed, confirming the user account creation.
Updating an Existing User
Click on the the three dots under the Actions column and select Edit option.
The Edit User screen will be displayed. After the necessary changes are made, click on Update button.
Deleting an User
Click on the the three dots under the Actions column and select Delete option.
A confirmation message will be displayed. Once confirmed, the user will be deleted from ePRINTit SaaS system.
First Name
The user first name field is used to store the user's first name, which is used to personalize the user's experience in the system and for address the user by name in various communications. The user first name is a mandatory field, accepts alphanumeric characters and it is case sensitive.
Last Name
The user last name field is used to store the user's last name, which is used to personalize the user's experience in the system and for address the user by name in various communications. The user last name is a mandatory field, accepts alphanumeric characters and it is case sensitive.
Card Number
Username
The username field is used to create a unique identification for each user in the system. The username is used to log in to the system and to identify the user throughout the system.
The username field can be found on the user profile screen, which can be accessed by clicking on the user's name in the top left corner of the system, or during the user registration process.
The username is a mandatory field, can contain a combination of alphanumeric characters, it is case sensitive, should be unique, and is validated at the time of typing.
Group Name
The user group feature allows system administrators to organize users into specific groups based on their roles and responsibilities. These groups can be used to manage permissions and print configurations. This field is not mandatory, and the permissions can be assigned after the user is created. For more information about how to update a existing user, click here. For more information about how to create groups, click here.
Mobile
The customer mobile field is used to capture the customer's mobile phone number.
To enter the customer's mobile number, simply click on the field and type in the number using the numerical keyboard. The format should be entered as follows: XXX-XXX-XXXX (where X represents a numerical digit).
Make sure to double check the entered number before submitting the form to ensure accuracy and avoid any potential errors or issues.
The mobile number is not a mandatory field but is used to send the multi-factor authentication code when MFA field is enabled and the mobile option is selected. If MFA field is enabled, then Mobile field becomes mandatory.
User status
The user status field is used to indicate the current status of a user's account. This field is essential for keeping track of user activity.
To update the user status, you can use the toggle field. The available options are:
Active: The user is currently active and has an active account with the customer.
Inactive: The user's account has been deactivated.
MFA
The multi-factor authentication (MFA) field is used to enable an additional layer of security for user accounts. This feature is designed to protect against unauthorized access and to ensure that only authorized users can access sensitive information.
To enable MFA for the user’s account, use the toggle field. The available options are:
Disabled: The MFA for the user's account has been disabled.
Enabled: The MFA for the user's account has been enabled.
Once enabled, you will be prompted to choose your preferred method of authentication. There are two options:
Mobile: A code will be sent to the registered mobile number to verify the user’s identity.
Email: A code will be sent to the registered email address to verify the user’s identity.
Note that the user will be required to enter the verification code each time the user log in to his account. This is to ensure that only authorized users have access to their account and the sensitive information it contains.
Primary Email
The user email field is used to capture the email address of the user. It is an important field as it is used for various purposes such as account registration, account recovery, and communication.
To enter the user's email address, simply click on the email field and type in the email address. The format should be entered as follows: example@domain.com.
Please ensure that the entered email address is valid and correct. If the email address is incorrect, the user may not be able to receive important notifications or account recovery emails.
Note that the email address provided must be unique for each user. This ensures that each user has a unique account and prevents any confusion or errors.
Changing Password
The change password feature, allows the user to change his own password, once logged in the system.
User should enter the new password, confirm the password and click on Change password button.
The new password should follow the expected format, otherwise an error message will be displayed. For more information about the password format, click here.
The confirm password field is validated at the time of typing and the passwords should match in order to proceed with the password changing.
After password is changed, an email will be sent to the Primary Email informed, with the new password.
For security reasons, the new password should be at least 8 characters long and contain a combination of letters, numbers, and special characters.